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LokaverkefniHáskólinn í Reykjavík>Tækni- og verkfræðideild>MSc í tækni- og verkfræði / íþróttafræði>

Vinsamlegast notið þetta auðkenni þegar þið vitnið til verksins eða tengið í það: http://hdl.handle.net/1946/18676


The Impact of Emotional Intelligence on Organizational Management: The Icelandic Perspective.

Apríl 2014

This section aims to inform the reader on the rationale behind the selected area of research on emotional intelligence in Icelandic firms and management. This document is part of the curriculum for the MSc. in International Business program from Reykjavik University.
In recent times and with the ever expanding role of globalization, firms are competing on a higher scale than ever before. Job performance is more relevant than ever and finding ways to enhance it can prove to be an extremely influential tool for a firm to succeed. In order to achieve good performance between members of an organization, high levels of cohesion and empathy are usually a sign of a healthy organization. One of the areas that has seen more development in the last few decades and seems to be more promising in aiding with these issues is emotional intelligence (EQ).
The main aim of this research document is to identify if Icelandic middle managers are familiar with the concept of EQ; is it being utilized by them and try to establish a preliminary assessment of the impact of EQ in their organizations. The research paper is qualitative and descriptive in nature since little evidence of prior studies has been found. The primary data collection will be carried out via in-depth interviews with managers from the most representative industries in the country and comparing the results to the relevant literature.
This document includes a literature review of the most relevant subjects and underpinnings in EQ, the impact of EQ alongside with an evaluation of the different EQ visions, its benefits, controversies and measurement systems. The main research questions are also postured, with a proposed methodology; the findings from the interviewing process and finally a discussion comparing the literature to the results crowned with the conclusions and limitations of the research study and their implications. A sample of all the documents used in the data gathering process can be found in the Appendix.


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