The House of Competency of the quality manager

Abstract

In modern organizations the work of the quality manager is complex. What then should characterize an exemplary quality manager? “The House of Competency” of the quality manager is a new conceptual model that can be used by quality managers who wish to broaden their understanding of the competencies needed in their work. It has been inspired by ICB 3.0 (International Project Management Association [IPMA], 2006). The House is built from conclusions drawn from the literature and from various studies aimed at compiling statements about the competencies, skills and knowledge considered an asset to quality managers.