Vinsamlegast notið þetta auðkenni þegar þið vitnið til verksins eða tengið í það: http://hdl.handle.net/1946/29281
This study focuses on the knowledge, skills and attitudes needed nowadays in order to be an airline pilot. It looks into the attitudes and experiences of pilots towards their non-technical training, crew resource management training (CRM) and how they apply it into the cockpit.
The main results of this study show that, according to the interviewed pilots, airline pilots will need a mix of interpersonal and technical competencies in order to be great pilots. The technical skills consist of knowing your aircraft and its instruments as well as the Standard Operating Procedures (SOPs), just to name a few. Many of the interpersonal skills which were mentioned are similar to the CRM training elements, e.g., communication skills, teamwork, empathy and understanding others, situational awareness, stress management, cultural awareness and so forth.
Other findings demonstrate that all the interviewees had a positive attitude towards CRM training. A few of them had some reservation in the beginning but realised that CRM training was useful and necessary for everyone. Captains recalled experiences of CRM in the past and how difficult it was for older captains to change their way of working and become more receptive to the co-pilots. All of the respondents understood that CRM was introduced to decrease human errors made in the cockpit by reducing the captain’s autocratic behaviour and encourage co-pilots to speak up, in order to create a more team-oriented environment in the cockpit. They stated that it is important for everyone to go through the same non-technical training in order for everyone to be on the same page.
In the end, all of the pilots stated that they apply CRM into the cockpit. Some say they use it unconsciously while others apply it by using all the resources available to them. Moreover, pilots use it in order to keep a good atmosphere inside the cockpit by applying good communication skills, showing empathy and understanding as well as considering others opinions and delegating work tasks in a firm, friendly and fair way.