The introduction of Canvas at Reykjavík University

Abstract

The scope of implemented projects differs in size and impact, and this is especially true in new software implementation projects. In 2017 Reykjavík University implemented a new Learning management system (LMS) which replaced the LMS part of the older platform, Myschool. Like its predecessor system Myschool, the objective was to enhance the faculty, administration, and student experience and ensure that the system is accepted by all. The aim of this research is an examination of the process of system implementation at Reykjavík University and to provide lessons learned with the learning management system and its implementation to enhance change processes in the future. To evaluate the implementation, process the theoretical literature of change management combined with IT-related literature was compared to the implementation process as described by the implementation team and the users experience from teachers and students. Data was extracted using qualitative methods in form of nine interviews to examine how Reykjavík University conducted its implementation of Canvas. The main findings from the interviews were that the technological aspect of the implementation was a success. None of the users faulted the implementation team on their work, but two of the teachers did not like the selected system. The students did not miss the old system but complained about teachers not having the skills to fully utilize Canvas. It came as a surprise that the implementation team had a discussion regarding using change management tactics but decided there was not a need for it in this implementation. This research concludes that by not deliberately using change management tactics the implementation team missed opportunities in the form of less user acceptance. It can be argued that the consequence of this is that teachers are not fully utilizing Canvas, which is contrary to the implementation teams’ vision, for the future of teaching habits at Reykjavík University.Keywords: Change management, Information technology, Implementation, User acceptance, Organizational transformation