Studying feedback channels from various stakeholders in software development

Abstract

This paper describes and discusses the results of a research study regarding feedback gathering techniques used by the graduate students from Reykjavik University. The participants of the research are Computer Science graduates who successfully graduated from Reykjavik University from the years of 2009 to 2014. The research study was conducted using an online survey.The main purpose of this study was to identify how the graduated students from Computer Science department at Reykjavik University gather feedback from various stakeholders, what techniques do they use and how often. Furthermore, the study examined what software development processes are being used and which are preferred the most.The results of the survey showed that the vast majority of the participants gather feedback from users and colleagues while developing software. The feedback is generally gathered at least once a month and Meetings are the most favored technique for doing so. Furthermore, the results showed that Scrum is the most used and the most favored software development process by the participants.