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| 14.1.2020 | Complaints and recovery strategies : how to maintain a customer relationship and recommendation? The Case of Icelandair | Hulda Karen Guðmundsdóttir 1983- |
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| 21.1.2020 | Skilgreining á lykilframmistöðumælikvörðum fyrir starfsfólk í hugbúnaðarþjónustu | Guðný Lára Guðmundsdóttir 1992- |